At Suzievick.com, we are committed to delivering your orders as quickly and efficiently as possible. This Delivery Information page outlines the shipping methods, delivery times, and costs associated with purchasing from our online store. Please read this page carefully to understand our delivery process.
1. Shipping Methods
We offer several shipping options to meet your needs. Shipping methods and costs will be displayed during checkout based on your location and the size of your order.
- Standard Shipping: Delivery within 2-5 business days for domestic orders.
- Express Shipping: Faster delivery within , 2-3 business days for domestic orders.
- International Shipping: We also offer international shipping to selected countries. Estimated delivery times vary based on the destination country, but it typically takes between 7-14 business days.
- Free Shipping: We offer free shipping. This will be indicated during checkout.
2. Processing Time
- Orders are processed Monday through Friday, excluding holidays.
- We aim to process and ship all orders within 2-5 business days after receiving your order.
- Once your order is shipped, you will receive a confirmation email with tracking information, if applicable.
3. Shipping Costs
Shipping costs are calculated based on the destination address, the size and weight of your order, and the shipping method selected. The total shipping cost will be displayed during the checkout process before you confirm your order.
- Domestic Orders: Shipping fees for domestic orders will be calculated based on your location and selected shipping method.
- International Orders: For international shipping, additional charges such as customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer and will be collected by the shipping carrier upon delivery.
4. Tracking Your Order
After your order has shipped, you will receive a shipping confirmation email that includes a tracking number (if available). You can use this tracking number to monitor the status of your shipment.
If you have any issues or concerns regarding the tracking of your order, please contact us at [insert contact email/phone number], and we will assist you.
5. Shipping Delays
While we strive to fulfill orders promptly, there may be occasional delays due to factors beyond our control, such as:
- Weather-related disruptions
- Postal service delays
- High order volumes during peak seasons (e.g., holidays)
Please allow extra time for your order to arrive if there is a delay in shipping. If there is a significant delay in delivery, we will notify you via email.
6. International Shipping
We are pleased to offer international shipping to selected countries. Please note the following:
- International shipping times may vary based on your location and the shipping carrier.
- You are responsible for any customs duties, taxes, or import fees imposed by the destination country.
- We recommend checking with your local customs office for information regarding any additional fees that may apply to your order.
7. Undeliverable Packages
If a package is returned to us due to incorrect or incomplete address information, or if the delivery is refused, we will contact you to arrange for reshipment. Additional shipping fees may apply.
8. Lost or Damaged Items
- Lost Items: In the rare case that your order is lost during shipping, please contact us at [insert contact email/phone number]. We will work with the carrier to resolve the issue.
- Damaged Items: If your order arrives damaged, please contact us immediately. We may request photos of the damaged product and packaging to help us resolve the issue. We will arrange for a replacement or refund based on the circumstances.
9. Delivery Restrictions
If your shipping address falls outside of our delivery areas, we will notify you before processing your order.
10. Contact Us
If you have any questions regarding shipping, delivery, or need assistance with your order, please contact our customer service team:
Suzievick.com
Email: hello@suzievick.com or sales@suzievick.com
Phone: [Insert Phone Number]
Address: 16115 NE 79th Circle Vancouver WA 98682 United States
This Delivery Information was last updated on 12/01/2024